By default, the program determines match points based on Bowler’s score plus handicap versus the opposite players score plus handicap. The player with the highest score wins.
Mistakenly, you may have checked the rule Match points are figured with handicap based on the difference in the bowler’s averages. While this may appear to be the same it is not.
When this rule is checked, the program is taking the two opponents averages and calculating the difference in pins. Then the program will calculate handicap based on the number of pins and award the handicap to the lower average players’ scores. This will, in certain cases, give a different player the point.
Unless your rules state specifically this method of match points, do not select this option.