How to Contact CDE Software Support by Phone

Technical Support
To reach CDE Software Support, call the appropriate number for your product edition:
  • Standard and Professional Editions: For technical support, call 206-937-8927. If the line is busy, it means our staff are assisting other customers. Please try again later or visit our online help center at support.cdesoftware.com for Live Chat, our Knowledge Base, or Community Forums.
  • AutoScoring Edition: For technical support, call 206-937-5744. This number is specifically for customers with the A/S edition, which integrates with electronic scoring systems at bowling centers. Customers with Standard or Professional editions should use the other number.

Article ID: 1372, , Modified: 10/2/2024 at 3:22 PM

Feedback

It's an act of congress to try and get questions answered by a live person. Can never get through! I've tried 4 times to submit a question for Live Chat and not one time has anyone helped.
Sheila R Daugherty (4/18/2018 at 1:51 PM)
I have tried so many times myself for a Live Chat and I am getting very nerves because I can't seem to get to anyone to get help me. Barbara Hileman (8/31/2021) Report
Barbara Hileman (8/31/2021 at 10:17 AM)
This is a direct copy from your area of Support - If you receive a busy signal, our staff are working with other customers, so please try again later or use our Live Chats.
Please EXPLAIN just how you get to Live Chats. There is NO link anywhere for a Live Chat. LIve Chat means that I can connect and communicate directly with a support member. If you don't have someone for Live Chat then WHY do you have this in your support section???
Lawrence Anderson (4/20/2018 at 2:02 PM)
Live chat always disconnected... been since 1pm... 45 minutes of disconnects...
Ron Rood Jr (4/30/2018 at 10:47 AM)
Same-o Same-o complaint about CDE support, especially by telephone. Can never get through to a live person. I have MAJOR problems with Treasury Reports being inaccurate. Pay envelope window says one thing, print says another. After 3 weeks I'm up to a +$400 error in CDE reporting and ACTUAL bank balance print outs. Had a bounced check and manual does not cover how to correct deposit. I Need help !!! CDE needs more customer support personel!!!!
Ken Luedtke (9/10/2018 at 2:45 PM)
i hate this program! perfect secretary was the best!!! this support is awful!!! need more tech support and better systems like perfect secretary!!!! need help on rosters and no one to answer the phone!
stephanie archetto (9/19/2018 at 7:19 AM)
DITTO
timothy m young (9/23/2019 at 2:12 PM)
Well - I am not able to obtain via phone and the Live Chat will not hook up. Sent email, only the robot responded.
Gail Sessler (3/18/2020 at 1:19 PM)
How do you talk to anyone from this company?? I don't know why I keep buying this software. Every year I can't get it registered. I have all the proper numbers THAT THEY SENT ME. But still says it's invalid. This is ridiculous!
Travis Murray (8/21/2020 at 11:31 AM)

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