Our portal offers users a number of support resources, from the ability to initiate tickets and live chats with our agents to self-help resources via our Knowledge Base, Community, and Online Help.
To fully participate in this Support Portal, a CDE Software support account is required. This account is different than our online store account. To request a support account, please create an account here and acknowledge the validation email sent after registration in order to view and post in the online community. If you already have an account, you may need to click "My Settings" and click Send Verification Email"
You can also send direct email to our support staff that comes through this portal. For faster and more reliable delivery add the following email addresses to your trusted senders list in your email software:
To use our Live Chat to communicate directly with our staff during support hours, the link can now be found usually in the bottom left of the webpage.
Our office will be closed Thursday, November 22 and Friday, November 23th so that our staff can spend the Thanksgiving holiday with their families. We will reopen Monday, November 26th.
Our office will be closed for Memorial Day on May 28th.
Our office will be closed Friday March 30th in observance of Good Friday.
Trouble logging in? Simply enter your email address OR username in order to reset your password.
For faster and more reliable delivery, add help@cdesoftware.com to your trusted senders list in your email software.