If you received an error message on the store saying that the email address already exists on the online store, this is due to an upgrade done to the online store in November 2012.
Simply go to the front page of the online store at https://shop.cdesoftware.com and click LOG IN at the top and click FORGOT PASSWORD.
You will receive your password to sign into the store.
Trouble logging in? Simply enter your email address OR username in order to reset your password.
For faster and more reliable delivery, add help@cdesoftware.com to your trusted senders list in your email software.