Our portal offers users a number of support resources, from the ability to initiate tickets and live chats with our agents to self-help resources via our Knowledge Base, Community, and Online Help.
To fully participate in this Support Portal, a CDE Software support account is required. This account is different than our online store account. To request a support account, please create an account here.
You can also send direct email to our support staff that comes through this portal. For faster and more reliable delivery add the following email addresses to your trusted senders list in your email software:
To use our Live Chat to communicate directly with our staff during support hours, the link can now be found usually in the bottom left of the webpage.
CDE Software will be closed November 23rd and 24th so our staff can enjoy the holidays with family and friends. Happy Thanksgiving!
We have released BLS-2018. We will be sending registration emails to those who have preordered. When our manuals, CD's and USB drives are ready, we will begin shipping to those who ordered...
We're experiencing an issue with our hosted support portal and have notified the appropriate party. Live Chat, Community Forums and Knowledgebase articles may not be available until resolved. We...
Trouble logging in? Simply enter your email address OR username in order to reset your password.
For faster and more reliable delivery, add email@example.com to your trusted senders list in your email software.