Our support site is hosted by the same trusted service that provides the support system we use. On January 29, 2026, that provider experienced a security incident that affected multiple websites they host, along with other sites across the internet. This was the result of a broader attack targeting web server infrastructure, not something specific to our company.

As soon as the issue was identified, SmarterTools, the company behind the support platform, took immediate action. They took their systems offline, rebuilt the servers, restored them from a clean backup, and verified that everything was working properly. Service was fully restored around noon on January 30, 2026.

We have been informed that customer data stored in the support system was not impacted. However, it is possible that a small number of support emails submitted after the most recent backup may not have been retained. Both the SmarterTools team and our team sincerely apologize for any inconvenience this may have caused and appreciate your understanding.

The system is now operating normally, and everything is stable. If you believe you submitted a ticket during that time and do not see it, please feel free to reach out again and we will be happy to assist you.