MDB not synching

Problem reported by Chery Cooper - 9/28/2015 at 5:53 AM

Not A Problem

BLS 2016/Pro v. 28.03.07, MDB 2016 v. 12.1.8, Win7

Every time I close a league, the "synchronizing MDB" timer comes up but that synch'ing does not appear to be fully taking place. I just found yet another instance of non-synchronization: a bowler in the league file, active, on a team, is NOT in the MDB at all. In the bowler data screen within the league, there is nothing in the field labeled "Master ID #". Although I thought this synchronization would be automatic, is there a button I can select to "Add to MDB"? If not, perhaps that should be considered?? Or improve the synchronization function so it actually does synchronize consistently and fully?

5 Replies

Reply to Thread

Lance Rasmussen [CDE Staff] Replied

9/29/2015 at 9:58 PM

Employee Post

We would need a backup of the MBD along with a backup of the league(s) exhibiting the behavior in order to replicate. Email to help@cdesoftware.com

CDE Software Team Sales and Support Support Hours: Monday–Friday, 10:00 AM – 4:00 PM Pacific Support Tickets: https://support.cdesoftware.com Before reporting an issue, please make sure you’re running the latest version of the software being used. Many issues are fixed in recent updates.

Chery Cooper Replied

10/5/2015 at 4:10 AM

Lance, I sent these backups on 9/30/15. Ticket ID [0AB-1D9F31FA-0535]. Any word on why the "sync" problem?

Chery Cooper Replied

10/12/2015 at 7:29 AM

Lance, I see y'all have been busy with the (probably more important) issue of delays in loading/changing screens than my issue, but thought I'd knock again... As you requested, I sent the league file and MDB file back on Sept.30. Have you had a chance to look into this issue?

Lance Rasmussen [CDE Staff] Replied

10/12/2015 at 1:40 PM

Employee Post

We have the files and hope to look at things this week.

Lance Rasmussen [CDE Staff] Replied

10/14/2015 at 10:14 PM

Employee Post

Issue was resolved via email.

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