Printer error

We've seen cases where a Windows update causes printer problems, especially with WiFi printers. Do a quick test to check:

1. Open Windows Settings. Click the Start button (bottom left corner of your screen), then click the gear icon for Settings.
2. Go to Printers & scanners. In Settings, click Bluetooth & devices, then click Printers & scanners.
3. Turn off automatic printer management. Look for a setting called "Let Windows manage my default printer." Click the switch to turn it OFF.
4. Set the PDF printer as default. In your list of printers, find "Microsoft Print to PDF." Click on it, then look for a button that says "Set as default." Click that button.
5. Restart BLS and try printing. If BLS is open, close it completely, then open it again. Try printing like you did before, but this time it should try to use the PDF printer instead.
6. Check the result. If printing works this time, that tells us the problem is with your regular printer or its driver, not with BLS.

Once you know that's the case, you can go back into Printers & scanners, select your normal printer again, and set it back as the default.