How to Fix Upload Issues to a Website Hosted by BPAA Web Services in BLS-2025

Step 1: Verify Your Settings in BLS-2025

1. Open BLS-2025 and Check Settings:
   • Go to Setup > Internet > Web Uploads > BPAA Webservices tab.
2. Verify All Credentials:
   • Username: Ensure it is entered exactly as provided by BPAA, including any upper/lower case sensitivity.
   • Password: Ensure it is entered correctly, paying attention to UPPER/lower case letters.
   • Host (Server): Verify that the host address matches the one provided by BPAA.
   • Upload Path: Confirm that the upload path is correct as per the configuration provided by BPAA.
3. Check Other Settings:
   • Port Number: Ensure it is set to 21, unless otherwise specified by BPAA.
   • Passive Transfer: Set to YES.
   • SFTP: Set to NO.
   • SSL FTP Mode: Set to DISABLE.
4. Test the Connection:
   • Click TEST SETTINGS AND CONNECTION to check if the settings are correct.

Step 2: Use an FTP Program to Verify Settings

1. Download and Install FileZilla FTP Client:
   • Go to https://filezilla-project.org/download.php?type=client and download the FileZilla FTP Client.
2. Connect Using FileZilla:
   • Start FileZilla.
   • Enter the Host, Username, and Password provided by BPAA, then click QuickConnect.
3. Review the Connection Log:
   • Below the connection settings, review the log for any errors.
   • If you receive an error such as "Response: 530 User cannot log in.", this indicates an issue with the username/password combination or an incorrect server name.
4. Contact BPAA Web Services:
   • If the settings still do not work, contact BPAA Web Services directly to verify if your account information has changed.
   • BPAA may have reassigned new server addresses, usernames, or passwords. Due to recent changes, several accounts have been moved to new servers, which may require updated credentials.