How to send a backup of the league to Tech Support

Products > BLS > BLS-2025 > Leagues
If you need to email a backup of your league to Tech Support, follow these steps:
If Tech Support has asked for a backup:
  1. Open BLS.
  2. While in the league, go to UTILITIES > BACKUP LEAGUE (or, if the league is closed, go to MAINTENANCE > BACKUP LEAGUE) and save the backup file to your Desktop.
  3. Find the email from Tech Support requesting the backup and click REPLY.
  4. Attach the backup file by clicking on the Attach File option in your email program (the name of this option may vary depending on the email program).
  5. Locate and select the backup file from your Desktop.
  6. Send the email.
If you haven't started a case with Tech Support:
  1. Open BLS.
  2. While in the league, go to UTILITIES > BACKUP LEAGUE (or, if the league is closed, go to MAINTENANCE > BACKUP LEAGUE) and save the backup file to your Desktop.
  3. Open your email program and create a new email.
  4. Address it to help@cdesoftware.com.
  5. Attach the backup file by clicking on the Attach File option in your email program (again, the name of this option may vary).
  6. Describe the problem in detail so the support team can understand and replicate the issue.
  7. Be sure to include the following:
    • Your name, phone number, and email address.
    • The name and edition of the program (e.g., BLS-2025 Standard).
    • The program version (e.g., 37.02.08) which can be found when starting the program or by clicking Help > About.
    • Your 6-digit program serial number so Tech Support can confirm you qualify for assistance.
This will help Tech Support troubleshoot your issue more efficiently.

Article ID: 3584, , Modified: 9/6/2024 at 10:47 AM

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