How to send a backup of the league to Tech Support

Products > BLS > BLS-2023 > Leagues
To email a backup of the league to Tech Support do the following:

If asked by Tech Support to attach a backup of the league to a reply to an email that has been assigned a case ID:

  1. Open BLS.
  2. From within the league, go to UTILITIES > BACKUP LEAGUE (or if the league is closed, MAINTENANCE > BACKUP LEAGUE) and save the backup to your Desktop.
  3. Select the email sent from Tech Support requesting the backup file and click REPLY.
  4. Click on the Attach File option in the email program (due to differences in email programs, it may be named differently).
  5. Locate and select the backup file on the desktop that you made in step 2.
  6. Send the email.
If you have not started a case with Tech Support:

  1. Open BLS.
  2. From within the league, go to UTILITIES > BACKUP LEAGUE (or if the league is closed, MAINTENANCE > BACKUP LEAGUE) and save the backup to your Desktop.
  3. Create a new email with your email program.
  4. Address the email to help@cdesoftware.com
  5. Click on the Attach File option in the email program (due to differences in email programs, it may be named differently).
  6. Locate and select the backup file on the desktop that you made in step 2.
  7. Describe the problem in the email, being as specific as you can to help the support team replicate the issue.
  8. Include your name, phone, email address
  9. Include the name of the program and edition (for example - BLS-2019 Standard)
  10. Include the version of the program currently installed on your computer that is shown when you start the program or click Help > About.  (for example - 31.01.02)
  11. Include your 6 digit program serial number so that we can validate you qualify for technical support.


Article ID: 2840, , Modified: 8/12/2022 at 11:55 AM

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