Stephanie, you may have tried calling their support voice line. They operate out of Seattle, starting at 10 AM their time (1 PM our time on the East Coast).

 

BLS-2019 has a manual built into the program, under the Help menu. It opens in Acrobat Reader.

 

If there's a specific question (or two or more) that you have, please post them here. On here, I am a volunteer league secretary (I don't work for CDE) and can try to help if I know specifically where an issue exists, to help you get ready for tonight. Based on your original post, I just can't tell where to start.

There's also a live chat option to the left on here that once it becomes their operating hours you can get someone. If you have specific questions or problems as Frank said, you can post here and others like us can help. I helped my coworker at the bowling alley make the same transition from perfect secretary to BLS and she's running fine. So, I'm sure we can help you if we have the scenario you are faced with.

Hello Stephanie.  As others mentioned, if you post your actual questions in the forum, CDE as well as other users of the software, including former PS users, can try and assist you.  Also, the Live Chat option is available as well as you can email your questions directly to help@cdesoftware.com as an option.

Our technical support phone lines are incoming only.