How to use the community forums
Announcement made by Lance Rasmussen [CDE Staff] - November 15 at 11:27 PM
Locked Employee Post Sticky

Post Reply vs Comment

When posting or responding to a post in the community forums, it is important to understand the difference between a reply and a comment.

By using Post Reply, this allows users or staff to mark the response as an answer or give a Thumbs Up for the post as being helpful. We encourage the use of this feature.
 
By using the Comment feature, this allows feedback related a post.  For example, if a reply to the post was marked as Answered, an appropriate use of the Comment would be be something like "Thanks... this worked for me too".  
 

Type of Threads

There are four types of threads that have different purposes:
  • Announcements - Used by CDE Staff only
  • Ask a Question - Appropriate to use when you have a question on how to use the software
  • Propose and Idea - If you have a feature request, this would be appropriate
  • Report a problem - Use if you found a problem with the software and are reporting a bug.
 

Giving Thumbs Up

If you see a response to a post that you like, click the Thumbs Up icon next to a post or reply. This helps let you know who some of our most helpful posters are. Remember, with exception of our staff, the posters here are folks in the trenches, like you. We have a lot of customers who have a lot of experience with our program and take the time to help others. 
 

What is the Team CDE tag?

We have a few customers that are avid and experienced users of our software that have also been active in assisting other users with answers and suggestions to using the software. We've designated these users by adding [Team CDE] at the end of there name to make it easier to recognize. Please be sure to thank them if they have provided you assistance. 
CDE Software Staff
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Remember to always make sure you've downloaded and installed the most current update to see if issues experienced have been corrected.