Issue is the following and it has happened more than once for me.
Created a 20 person eliminator bracket.
10 move onto Game 2
5 move onto Game 1
3 Spots Paid.
I enter the scores for 10 people for Game 2. Positions 5-6 tied. 6 people move on. I happened to be one of the people that tied. I enter the scores and I have the highest score of the 6. I print off the report and I am not listed at all. Since I was the bottom of the 2 tied people TBRAC only took 5 people over for the finals and therefore I had to manually calculate payouts as TBRAC doesn't recognize the tied bowler. This happened to me once last year as well just forgot to put a ticket in.
This is very easy to replicate if you follow the steps I listed above. Ensure you have the 5-6 positions tied for Game 2.
Hoping this is fixed in the next release as I really hate trying to explain to bowlers why the payout sheet is wrong and going over the eliminator bracket with them.
I have a screenshot saved if you want me to send one.