As we commonly ask, please specify your version of BLS-2016 as occasionally an issue may exist with a previous version that may be addressed by a later release. The format is 28.0#.##.
You mention that your award isn't recognized, but we need to know how you have things set up. To make this a short response, I will presume that you have the local award set up correctly, so let's look at your rules as set up in BLS.
Under the "Setup" menu, choose "Rules". In the window that opens, there are several tabs along the left side of the screen. The last one reads "Special Options". Click that.
Scroll all the way down that window to see an area labeled "Special Award Groups". Several switches appear. In order for your local awards to be recognized, you will have to set the appropriate switch to "Yes". That may be labeled "Local Awards", but that can be changed to show the association's name. It will read whatever it's labeled in the awards setup screen.
Check that switch and see if the triplicate shows up. It shouldn't have to be done as a non-detectable award. If it still doesn't work, let us know and someone will look at how you have the award set up.
Always check, download, and install the most recent update of your software to ensure that issues may have been corrected.