How can I set up a remote session with a support tech

Our technical support team uses three different tools to remotely connect to your computer to provide assistance. This is only done during a current support session via Phone or Live Chat. We do not provide remote support after hours or while unattended.
 
If you require remote support, first contact a support representative. When directed, come back to this page and they will direct you to use one of the following:
 
  • Splashtop - When going to this link, please run the SplashtopSOS.EXE file and follow the support tech's instructions.
  • ScreenConnect - When going to this link, follow the support tech's instructions.
  • TeamViewer - please run the TeamViewerQS.EXE file and follow the support tech's instructions. For bowling centers that have TeamViewer already installed, please start your TeamViewer and give the support ID and password to your support tech.
 
 

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