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Unable to print in BLS-2015
Problem reported by William Strozier - August 14, 2014 at 4:59 PM
Resolved
I downloaded/installed BLS-2015 Std yesterday with no apparent problems.  However after transferring my leagues to 2015 I found I couldn't print anything.  I can't even open the "Preview & Print Weekly Standings".  I get a box with "Printer selected not valid" error.  I tried the in-program help feature & the suggested fix but it didn't work.  I'm using the same printer that 2014 printed reams of paper with.  I opened 2014 & was still able to print anything I wanted.  I've also tried to reinstall the 2015 program, but the re-installation locks up at the second screen.
 
 

12 Replies

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Frank Goebel [Team CDE] Replied
August 14, 2014 at 7:47 PM
William,
 
You didn't post a version number of BLS-2015. The initial release of BLS-2015 was 27.02.03; there has already been an update to version 27.02.04. If you are still on .03, update to .04 (with no league file open, go to Help > Check for Program Updates"). Always check for a newer version, and if something like printing suddenly stops functioning after some future update, do report on that. Always post a version number, so that an issue that's tied to a particular version can be factored for.
 
I do not guarantee that this will rectify things, as I can't call up a version history on the .04 download (I have reported the broken URL link).
TeamCDE Volunteer
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Always check, download, and install the most recent update of your software to ensure that issues may have been corrected.
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William Strozier Replied
August 14, 2014 at 8:08 PM
Sorry about no version #.  I now have 27.02.04 and still have the printing problem & the problem with the standing sheet link.
 
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Kerry Federer [Team CDE] Replied
August 14, 2014 at 8:58 PM
Have you check the printer setup from BLS? Maybe not properly configured.
Maybe try re-choosing the printer in the printer dialog or printer setup.
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Lance Rasmussen [CDE Staff] Replied
August 14, 2014 at 9:21 PM
Employee Post
We've had a couple reports of similar today.  Resolution appears to be reselecting the printer used in the Standing Sheets Setup.
CDE Software Staff
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Remember to always make sure you've downloaded and installed the most current update to see if issues experienced have been corrected.
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William Strozier Replied
August 15, 2014 at 6:21 AM
With a league open, I went to Setup/reports/standings/layout.   The printer box at the bottom of the page was blank & greyed out.  I clicked on the setup button which did nothing but blink.  I clicked the ? & got the printer selected is not valid error.  I also went to the same place in 2014 & everything worked fine.  I clicked on setup & got the printer selection box where I could change printers or whatever.  In 2014 I also had a league open.
 
I tried to find a printer setup with no leagues open but couldn't.
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Kerry Federer [Team CDE] Replied
August 15, 2014 at 11:07 AM
Is there a default printer listed in the windows control panel? 
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Adam Fredrickson Replied
August 15, 2014 at 1:12 PM
I too am also have this issue. My version is 27.02.03. I cannot print using any function including the print rules, signup and standing sheets.
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William Strozier Replied
August 15, 2014 at 2:47 PM
Yes, there is a default printer listed in the control panel.
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William Strozier Replied
August 15, 2014 at 7:10 PM
Well, I hope I don't jinx the fix, but as of 10 EDT my 2015 now prints normally.  I was also able to add the systems default printer to the printer setup box in 2015.  Hope it continues to work.  Thanks for your help.
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Lance Rasmussen [CDE Staff] Replied
August 15, 2014 at 7:23 PM
Employee Post
We issued a release - 27.02.06 today.  This may possibly correct the issue.  We had someone report that when they ran BLS as an administrator, it worked fine, but not when they ran as a regular user.
CDE Software Staff
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Remember to always make sure you've downloaded and installed the most current update to see if issues experienced have been corrected.
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Lance Rasmussen [CDE Staff] Replied
August 15, 2014 at 7:51 PM
Employee Post
We received a couple reports that the 27.02.06 update resolved the printing issue.  Please try that an if the issue persists, let us know.  
 
The issue, if related to our fix, was a very odd issue that took a long time to track down and actually had nothing to do with printing and was a Microsoft Windows configuration setting used in the build and deployment phase.  
CDE Software Staff
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Remember to always make sure you've downloaded and installed the most current update to see if issues experienced have been corrected.
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William Strozier Replied
August 15, 2014 at 9:28 PM
All I know is that I installed the 06 update & the program started printing.  Everything else you mentioned is way above my head.  Again, thanks for your help.

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