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Awards Forms Not printing
Question asked by Laureen Maxwell - May 8, 2014 at 3:28 AM
Answered
Hi I have BLS-2014 Version 26.05.05 installed. I am not able to print my awards forms.  Any suggestions or help :)

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Kerry Federer [Team CDE] Replied
May 8, 2014 at 5:42 AM
Have you been able to print in the past?
Have you made any changes to your computer?
Do the awards show on the Awards Earned This Week screen?
What happens when you click USBC Awards and then click Print Awards Form?
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Laureen Maxwell Replied
May 8, 2014 at 2:43 PM
Tried all that and still nothing. After i hit the USBC awards and then Print awads, "openimportbuffer: not found" comes up. I keep clicking ok to see were it takes me, and then I get the main PDF screen and it says "it can not open wed_13-14. 
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Frank Goebel [Team CDE] Replied
May 8, 2014 at 6:46 PM
Laureen, do you happen to have a previously-created PDF of awards forms open in Acrobat Reader? I've found that I have to close that PDF file in order to have a new one opened by BLS (but Acrobat can open multiple PDFs--it just can't generate a new USBC from BLS with one already open).
 
You didn't mention the version number for Acrobat Reader. I suggest updating it as even that might be in play here.
TeamCDE Volunteer
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Always check, download, and install the most recent update of your software to ensure that issues may have been corrected.
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Laureen Maxwell Replied
May 9, 2014 at 4:10 AM
I have Acrobat Reader X (10)
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Kerry Federer [Team CDE] Replied
May 9, 2014 at 5:39 AM
Do you have a pdf file on your computer? Does Adobe Reader open when you double click the pdf file?
Have you tried running the update file again and clicking "repair". there may be a corrupt file that is causing the problem.
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Laureen Maxwell Replied
May 9, 2014 at 7:12 PM
Yes, Ive opened multiple PDF files.
 
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Raymond Monroe [CDE Staff] Replied
May 10, 2014 at 2:14 PM
Employee Post
Acrobat can not open multiple pdf files created by BLS because BLS gives them the same name. When you have one opened, BLS can not delete it and create the new file so an error occurs.
 
Close the first awards file before creating a new one.
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Laureen Maxwell Replied
May 13, 2014 at 4:36 PM
they still arent printing
 

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